Ever since the first news about the outbreak of COVID-19, we have been closely monitoring and following government and WHO advice across our business to best protect the health and safety of our customers and staff. Our Garden Centres are open with social distancing measures in place. At this unprecedented time, we would like to thank Herbivore Garden Centre staff for their hard work and commitment in extraordinary circumstances and our customers for their patience, concern and kindness.

What to expect when you visit Herbivore Garden Centre, Gigiri
Our priority is to ensure the safety of customers and staff alike, and therefore you will notice some changes on your next visit including:
  • Our shop opening hours will be 10.00am-1.00pm Monday-Friday, 10.00am to 4pm Saturday and 10.00am to 1pm on Sunday,
  • We now have a special digital personal shopping service which we will launch on Wednesday 22/07/2020
  • There will be no entry without a face mask and all customers will have their temperatures checked upon entry. (Herbivore staff will be wearing face masks at all times) If you do have any Covid-19 symptoms we would request you not come over and instead purchase online at www.herbivore.co.ke
  • Sanitiser stations will be located at the entrance to centre for customer use.
  • We will have only one customer group (maximum 3 per group) in the centre at any time, and 2m social distancing markers will be maintained throughout the centre. We also ask that you carefully browse the Garden Centre following the one-way system. Please respect staff and fellow customers and maintain a safe distance when shopping.
  • Herbivore staff will wear gloves while helping customers with their plants and other garden products and safely pack them in a cardboard box which will be sprayed with disinfectant. 
  • We will only be able to accept card or Mpesa payments, no cash.
  • Under WHO guidelines, we unfortunately will not be able to offer assistance to customers in our usual way so please be aware that we may not be able to load your car during this period of social distancing.
  • There will be frequent cleaning with disinfectant of the garden centre high touch areas, as well as disinfecting cashier desk and credit card machines after every use.
  • For customers who know what they want, they can call us and we can have their goods packed and prepared for them.
  • Our online shop herbivore.co.ke is fully active with majority of our items now available online. We also offer free deliveries within Nairobi for all orders above KSH 5,000, ensuring the full delivery protocol as stated below.
  • Delivery vehicles will be sprayed with disinfectant before and after all deliveries.
  • All plants, pots and other products purchased from Herbivore will be handled by Herbivore staff wearing gloves. The package once ready for delivery will be sprayed with disinfectant.
  • Upon arrival at the delivery location, Herbivore staff will call the customer to inform them that they will be leaving the box at the door step, which will be sprayed with disinfectant once more. Herbivore staff will then return to the vehicle and call the customer to inform them that they can now collect their plants and enjoy gardening safely.
  • All orders will have to be prepaid via Mpesa.

 

We appreciate that under normal circumstances our Garden Centres are a leisurely place to shop and browse, and we are proud to be a place that brings our community together. During this period, we are asking you to please work with us to make this a safe and enjoyable experience for all. We expect every customer to abide by social distancing guidelines and take whatever additional precautions you feel are necessary.
Happy Gardening